Refund policy
Key information:
- 30 days return period
- Refunds processed within 14 days
- No restocking fee
- Customer is responsible for the cost of returning shipping
Return Window
Customers have the right to return the product within 30 days of receipt.
Return Instructions
- Return Notification: To initiate a return, contact our customer service at info@mensinfashion.com with your order number and a detailed reason for the return.
- Return Authorization: After reviewing your return request, we will provide you with detailed instructions.
Packaging and Shipping
Safely pack the item in the original packaging with all labels and tags still attached. Include the return authorization form and any necessary supporting documents or images.
Return Costs
Customers are responsible for return shipping costs.
Damaged or Defective Goods
Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.
Order cancelling
If you need to cancel your order, please contact our customer support with your order number and they will cancel your order.
Refund Conditions
A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
Refund Period
After the return is approved, it takes up to 14 days to process the refund to the original payment method.
Customer Service: Monday - Friday: 08:00-18:00 (GMT)
E-mail: info@mensinfashion.com
Phone number: +31 970 102 65639
Address:
Mensin Fashion by DVT B.V
Leonardostraat 2-1, 1077 EV Amsterdam, Noord-Holland
Netherlands
Business registration number: 61928542
VAT number: NL854552911B01